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Fixed: Western Digital My Passport Go Keeps Disconnecting
- If your Western Digital My Passport Go setup keeps disconnecting, then first, check if the USB cable is connected properly.
- Make sure that you are using the USB cable provided with your passport package.
- Try to run a test using DLG. If the above troubleshooting method does not fix the issue, then follow the instructions given below.
- Navigate to your system Control panel section.
- Click the Change button and choose the Small option.
- Now, all the icons will be displayed on the screen.
- Click Power Options Change Plan Settings Change advanced power settings.
- Locate the USB Settings option and select it.
- Click the plus icon beside the USB Settings option.
- Now the USB Selective Suspend Settings option will be displayed, select it.
- Under the USB Selective Suspend Settings section, you can find two options; On battery and Plugged in.
- Make sure that both of the options are disabled.
- If not, disable it, and click the Apply button followed by OK.
- If the issue persists, then contact the technical expert's team.
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Fixed: Western Digital My Passport X 2TB not Recognised Issue
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According to Western Digital, the new 5TB My Passport for Mac is the world's slimmest portable hard drive at its capacity. The drive is 19.15mm thick — about 3/4 of an inch. WD My Book 8TB (for Mac or Windows PCs) Amazon WD My Book desktop drive is available in up to a 14TB configuration, but the 8TB is the best value at around $150.
Com apple safari. If your computer does not recognize the WD My Passport 2TB hard drive, follow these guidelines to resolve it.
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Wd Drive Software For Mac
- Click the Windows icon on the desktop to open the Start menu.
- Enter ‘Computer Management’ in the text field and press Enter.
- Locate the Disk Management option below Storage and click it.
- There should be a hard drive with the name (Disk a Partition a) without a volume letter such as C, D, or E.
- Right-click it and choose ‘Change Drive Letter and Paths’ from the contextual menu.
- The ‘Allow access to this volume by using the following drive letter and paths’ screen appears. Click Add.
- The ‘Add Drive Letter or Path’ window appears.
- Click the ‘Assign the following drive letter’ radio button and then select a volume letter from the drop-down list. Click OK.
- You can try a simpler method first to check whether there is a problem with the WD hard drive/USB port/USB cable.
- Try connecting the WD hard drive to a different USB port on your computer.
- Use another USB cable to connect the My Passport 2TB to your computer. If the WD hard drive is detected, it means that there is a problem with the old USB cable.
- Update the WD My Passport X 2TB setup driver and check whether this solves the detection issue.